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Guide EN — -copie

Driver’s Guide 2021

Pair your app with the OBU or the vehicle :

  • Either take a photo of the registration or enter it manually
  • Or scan the OBU PAN or enter it manually

If pairing fails :

  • The smartphone is too far from the vehicle/OBU: Get closer to the vehicle
  • Network problem: move until you pick up a GPS signal

If the problem continues, contact your advisor.

When driving :

  • Speed > 10 km/h: browsing disabled
  • Any red alerts (critical) or orange alerts (major) received are read aloud

When stopped :

  • No notifications are sent to you.

Les alertes : 

  • Red alerts : stay on the screen until the notification is closed manually
  • Orange alerts : stay on the screen for three minutes and then disappear
  • blue alerts : are not displayed. They can be found in the alert log.
Quelques exemples :
NOMPICTOQUE FAIRE ?
Faulty unitYou can no longer drive. Stop and contact your advisor.
Low battery or OBU disconnectedPlug in the OBU immediately with the cable supplied by Axxès, or check the connection. Otherwise contact your advisor.
No network subscriptionsYour unit is not authorised for the VIAPASS (Belgium), LKW Maut (Germany) or ASFINAG (Austria) networks. Stop and contact your advisor.
Private mode activatedYou can still drive on the different networks and pay with your OBU. The OBU geolocation service is interrupted until this mode is deactivated.
Private mode deactivatedThe geolocation service is reactivated.
Faulty unitContact your advisor next time you stop.
No GPS signalMake sure you are in an area where the signal is strong (not in an underground lorry park, tunnel etc.).
Alerts received during the last 72 hours can be found in the alert log.

End of day or change of vehicle

If you close the app at the end of the day and use the same vehicle the next day, the vehicle will still be paired with the app. If you change vehicle, you must unpair the app : go to the “Settings” page and select “unpair”.

Reserving parking spaces

Go to the “Trucks’nB” page of the app to reserve a parking space. The app uses geolocation to make searching simpler. You can also search for lorry parks near a specific town to make a reservation. Just enter the name of the town and the services you need. Use your Axxès electronic toll collection box to complete the booking.

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