CDI
Germany
Publié il y a 3 semaines
The Aftermarket and Junior Sales Manager is supporting the DACH-team in all processes of partner and customer management.
Reporting to the Sales & Business Development and under the responsibility of the Country Manager.
The position is based in Nuremberg, Germany.
Onboarding : 
  • Guide new customers through the onboarding process, ensuring they understand how to use our product or service effectively.
  • Collaborate with the sales and product teams to ensure a smooth transition from sales to onboarding.
  • Develop and implement onboarding strategies tailored to customer needs.
  • Provide training and support to new customers, addressing any questions or concerns they may have.
  • Monitor customer satisfaction and feedback, making improvements to the onboarding process as necessary.
Your missions are the following :
Partners support :
  • Manage partners and customers inquiries related to aftermarket parts and services.
  • Develop and maintain strong relationships with partners and customers, understanding their needs and providing tailored solutions.
  • Maintain up-to-date knowledge of industry trends, products, and competitors.
  • Coordinate with the logistics team to ensure timely delivery of parts and services
  • Monitor partners sales volumes and calculate payments
Sales support : 
  • Assist the sales team with administrative tasks, such as managing schedules, tracking sales progress, and processing orders.
  • Provide excellent customer service, responding to customer inquiries and resolving any issues or concerns.
  • Collaborate with the sales team to understand customer requirements and provide sales support.
 

Profile

Experience: Minimum 3 years in an international environment, ideally in the sector of mobility & transportation. First experience in customer oriented role preferable
Knowledge : Languages: German, English, French Tools (must): Outlook, Excel, Powerpoint Tools (preferable): CRM
Skills : Customer Service Skills Communication and Sales Skills Organizational Skills Problem-solving Skills
Soft skills : Attention to Detail Teamwork

Caractéristiques de l'emploi

Catégorie emploiForce de vente
ServiceSales
ExpérienceJunior
SalaireTo define

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